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Terms & Conditions

This maintenance agreement includes all labor charges for routine maintenance associated with complete system inspections and adjustments, oil changes and transfer tests unless otherwise specified by the plan level. All material costs associated with oil changes (oil, oil filter, oil filter seal) are included. Labor and material costs for additional services may vary among plan levels. This maintenance contract includes all costs associated with proper disposal of all used oils, lubricants, coolants and filters.

All labor and material charges for services other than routine maintenance described above, such as a required repair, are not included in this maintenance agreement. With customer authorization, these costs are invoiced on a time and material basis, less plan discounts, upon job completion unless otherwise specified in the standard service terms and conditions.

Generator Size/Type Elite Elite Plus Premier
Residential and Commercial LP and Natural Gas One year term, invoiced at time of service. Level 3 Priority Service. Up to 10km for maximum 8 working days of delay in service. One year term, invoiced at time of primary service. Level 2 Priority Service. 10% Parts Discounts Up to 50km maximum 6 working days of delay in service. Three year term, invoiced each year at time of primary service. Level 1 Priority Service. 15% Parts Discount Up to 150km maximum 2 working days of delay in service.
6kW to 22kW (Air-Cooled Engines) $365 per year $495 per year $789 per year

Extra mileage of 0.85$ / km will be added to this price list.

If the issue is under warranty you pay nothing, if it is not covered(like damages caused by exterior items) rate is 95$ per hour plus material and transportation.